Twelfth House Psychotherapy is a private practice run by Chrissy Gallo-Nizic, a Registered Psychotherapist with the College of Registered Psychotherapists of Ontario (CRPO #15092). As a health information custodian, I follow Ontario's Personal Health Information Protection Act (PHIPA) and CRPO's record-keeping standards.
What this website collects
- No accounts, no tracking cookies. This site doesn't use analytics or advertising trackers. [CONFIRM if analytics are added.]
- The self-reflection quiz runs entirely in your browser. Your answers are never sent or stored.
- Display preferences. If you switch on Calm mode, your browser remembers that choice on your own device. It isn't sent to me.
- Booking. When you book online, your details go to [BOOKING PLATFORM], which has its own privacy policy. [CONFIRM]
Information you share with me
When you email, book or start therapy, I collect what's needed to provide care: contact details, relevant health history, session notes and billing records. I use it only to provide therapy, to issue receipts, and as required by law.
Email and messaging
Regular email isn't fully secure. Please keep emails to scheduling, and save personal details for sessions. [CONFIRM if a secure email or messaging service is used.]
How records are kept
Clinical records are stored securely [CONFIRM: e.g. in an encrypted, Canadian-hosted practice management system] and kept for the period required by CRPO, then securely destroyed.
When information may be shared
I don't share your information without your consent, except where the law requires or permits it, for example:
- if there's a serious risk of harm to you or someone else;
- if a child may be in need of protection;
- if records are ordered by a court, or requested by CRPO.
Your rights
You can ask to see or correct your records, or withdraw consent for certain uses. Emailchrissy@twelfththerapy.ca and I'll respond within the timelines PHIPA sets.
Concerns or complaints
Please reach out to me first. You can also contact the Information and Privacy Commissioner of Ontario (ipc.on.ca).